Branch Manager- Freight Forwarding

Company Description

About Toll: Global Forwarding

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 16,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving – across towns, across countries and across continents.

Job Description

Overall Purpose Of The Job

Dealing with all aspects of forwarding, being an effective contributor and leader of the operation within the branch.

Primary Duties And Responsibilities

Business

• To assume full responsibility for operational, financial, facilities and developmental requirements of the branch
• To prepare the annual budgets in collaboration with Finance and Commercial teams, and to held accountable for delivering through P&L and Commercial Management
• To deal with all aspects of International and Domestic freight movements (Import, Export by Sea, Air, Courier and/or Land) and 3PL provision of VAS
• To identify trends within the business, and actively develop solutions for maintaining positive momentum or correcting negative patterns
• To continually review and streamline working processes to enable best practice with lowest resource/financial impact
• To work in conjunction with sales in development and retention of all accounts
• To ensure profitability of accounts is maximized and loss making accounts are challenged and addressed
• To work with finance department both on payables and receivables to resolve issues
• To be involved in implementation of new business to ensure correct processes are in place prior to movement of goods to maintain service credibility
• To conduct face to face meetings with all staff for appraisal process and hold ongoing discussions with open issues
• To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery time
• To assist on operations in peak times so a requirement to have hands-on working knowledge of multi-modal processes
• To ensure staff the branch operates in line with Operational Controls framework for Finance related functions
• To ensure all customer issues are resolved in a timely and professional manner
• To negotiate contract rates in accordance with business needs to ensure that economies of scale are met and best prices achieved for the Company and/or Client
• To perform any other duties not defined in the job description as reasonably requested / expected by the Company

Customer Service

• To be customer facing and identify new business opportunities within existing sales portfolio of services
• To ensure all staff who deal with customers are consistently delivering excellent customer service, and go the extra mile whenever required
• To ensure “Best in Class” customer service is delivered at all times

Qualifications

Technical

• Minimum of 10 years’ experience in a Multi-Modal position, with a proven track record in Branch and Financial Management
• Hands-on current experience in air import/export and sea import/export
• Educated to GCSE standard (minimum of 5)
• Ability and confidence to deal with difficult customers if the need arises
• Ability to consistently meet deadlines in a timely manner

Business

• IT literate (ability to utilize MS Office tools such as Word, Excel, etc)
• Commercial awareness is essential in this role from Key Account involvement to new business sales
• Knowledge of Cargowise Operating System would be an advantage

Additional Information

Be Connected

With a bold vision and innovative drive, join our 44,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com

You must be entitled to work in the country where the role is based and be prepared to undertake pre-employment checks including a criminal history.