Bereavement Specialist

Lloyds Banking Group

Ver: 153

Día de actualización: 13-02-2024

Ubicación: Douglas North West

Categoría: Finanzas / Banco / Acciones


Salario: £20,664 - £22,960 a year

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Contenido de trabajo

End Date

Thursday 23 September 2021

Salary Range

£20,664 - £22,960

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Band B - Bereavement Specialist 11 month secondment (1st November 2021 to 30 September 2022) within the Isle of Man Probates Team.

Sensitively supporting customers, their relatives, executors and legal representatives through the banks bereavement process.

Works as part of a team to deliver an excellent customer experience, maximising availability to be there when they need us and recognising they have chosen branch as their channel of choice. Uses expertise to identify and explore customers’ service and financial needs, referring to the appropriate colleague or channel as appropriate. Ensures all customers are dealt with professionally and identifies and supports customers in vulnerable circumstances. Supports and embeds LBG priorities, Helps Britain Prosper and role models the Group Values, Behaviours and Code of Responsibility.

Job Description

  • Carries out simple procedural tasks to support management of external client relationships.
  • Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
  • Carries out customer needs support tasks and assists others by following established procedures.
  • Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.
  • Supports development of personal capabilities by pursuing existing formal and informal training opportunities.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

In order to meet regulatory requirements under theconduct rules,the Group expects that all colleagues applying for or undertaking a role which is covered by these rules must abide by them at all times. You must keep the interests of customers and clients at the forefront of your daily activities and exercise appropriate skill, diligence and integrity in all aspects of your role to avoid any breaches of the conduct rules.

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Plazo: 29-03-2024

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