Posición: Entry level

Tipo de empleo: Full-time

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Contenido de trabajo

LEONI is a global provider of products and solutions for energy and data management in the automotive sector and other industries. The value chain encompasses wires, optical fibers, standardized cables and special cables through to custom-developed wiring systems and related components as well as services. As an innovation partner and solutions provider, LEONI supports its customers with pronounced development and systems expertise. The market-listed group of companies employs about 100,000 people in 30 countries and generated consolidated sales of EUR 4.1 billion in 2020.

The UK business operates from Newcastle-under-Lyme in Staffordshire and employs around 330 people.

GB-West Midlands-Solihull

Job Title: Customer Quality Resident

Location: Solihull

Your Tasks/ Responsibilities

As Customer Quality Resident The Roles Focus Will Be

The day to day contact within Customer Quality (mainly at the customers site)
  • Communicates about quality issues detected at customer to LEONI plant sections
  • Communicates with customer about root cause activities and output done at LEONI plant sections
  • Meetings in case of critical topics whatever the responsibility (LEONI or customer): pre-production, 0-km issue or warranty
  • Drives quality support at customer and control actions
  • Supports at customers regarding problem solving (technical analysis, containment & rework actions),
  • checking conformity of products and effectiveness of corrective/preventive Actions
  • Performs audit in customer warehouse and on car assembly lines, in order to check that
  • LEONI handling and fitting rules are respected.
  • Presents evidence to customer when non LEONI issues are raised to remove non valid complaints to customers and negotiates LEONI liability
  • In case of customer liability, proposes solutions and/or support to solve the issues (problem solving and customer-oriented attitude)
  • Supports Supply Chain in case of logistics complaints by customer (transport, packaging, change of sequencing, etc.), propose solutions to Supply Chain (substitution, rework).
  • Supports Supervision of cable harness prototype installation at the customer.
  • Supports sampling process by OEM customers (organisation and follow up)
  • Supports packing test together with customer (Preserial phase)
  • Supports Preparation of 8D Report (root-cause analysis and actions) for Customer and fill Omni tracker & customer portal when required
  • Supports Model year change (change management) or technical change
  • Supports the evaluation of product-quality / delivered quality
  • Supports to oganize external re-work-company or Leoni
  • Responsible to start complaints in Omni tracker when required
  • Responsible of Final closing of complaints in Omni tracker when required
  • Supports discussion of optimisation-actions with customer, design centre and plant
  • Supports the ordering of material for customer-repair and own stock
Your Profile
  • Knowledge of automotive quality systems and specifications.
  • Quality Core tools and problem solving
  • Failure Analysis
  • Defect Analysis
  • Relevant Experience: Work / Leadership / Project in harness manufacturing/quality
  • Strong interpersonal skills to liaise and negotiate directly with the customer
  • Experience of building strong customer relationships
  • A dynamic self-starter with willingness to take the initiative and be proactive
  • Experience of delivering presentations
  • Complaint handling
  • Quality Assurance
  • Flexible and open to change
  • Travel UK and International
  • People Management skills preferable
  • Ability to speak another language would be advantageous Arabic but not essential
Qualifications
  • Ideally qualified to Degree level
  • Advanced user of MS-Office, Excel and PowerPoint
Benefits
  • Competitive Salary dependent on experience
  • 34 holidays per annum on joining plus accrual of additional 5 days relating to service
  • Annual Bonus (7.5% of annual salary)
  • Company Contributory Workplace Pension (up to 10% contribution)
  • Cashplan Healthcare Scheme
  • 37.5 hour working week
  • Flexibility maybe required on shift patterns to align with customer sites and deadlines
  • Flexible Working Policy (including working from home)
People of all genders are always meant equally; For linguistic simplification and better readability, only the masculine form is used in the text.

LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
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Plazo: 01-04-2024

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