Customer Service Representative

Virtus Energy

Ver: 139

Día de actualización: 14-02-2024

Ubicación: London

Categoría: Consultoría / Servicio al cliente Energía

Industria:

Tipo de empleo: Full-time, Permanent

Salario: £28,000 - £35,000 a year

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Contenido de trabajo

Customer Services Advisor
Job Role: Customer Services Advisor

Location: Office-based, London

Reports to: CEO

About us:

Virtus Energy is a nationwide, market-leading end-to-end EV (Electric Vehicle) Charging Installer also specialising in sustainability consultancy.

Our technology-neutral approach, coupled with distribution rights for the best EV Charging products on the market, ensure we deliver industry-leading electric vehicle charging solutions to our customers across the UK.

We specialise in Workplace and Domestic EV charging installation Charging.
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Founded in 2019, Virtus Energy is already a key player within the EV charging industry and alongside the UK Government’s ‘Road to Zero’ Strategy’, the industry is only expected to see continued rapid growth in 2022.

Role overview:

This Customer Services role will be based at our Head Office in London and will be a role dedicated to domestic installations of EV charge points.

We have secured a number of exciting partnerships that require EV Charging infrastructure installation at home addresses, and Virtus Energy is the partner to deliver these.
Day to Day Responsibilities: *

  • Answering a high volume of inbound calls whilst working in a fast-paced environment
  • Displaying strong sales and negotiation skills
  • Continuously striving for first contact resolution
  • Accurately maintaining and updating client records

Personal Responsibilities:

  • Excellent Customer service skills
  • Overachievement of KPI’s and target driven
  • Ability to thrive and multi-task in a fast-paced environment
  • Empathy and strong communication skills
  • To look for solutions and enjoy solving problems

You will have the following qualifications and be able to prove experience and competence:

  • Strong IT skills
  • Planning and organising
  • Polite and helpful telephone manner
  • Attention to detail
  • Passion for being helpful

What’s on offer for the successful candidate:

  • Salary £28k to £35k + benefits depending on experience
  • Pension contribution
  • Clearly defined and attractive commission structure
  • 29 days holidays including bank holidays (including your birthday off)

If you are interested in joining the team and feel you match the requirements please get in contact.

Reference ID: CSA/VirtusEnergy

Expected start date: 31/01/2022

Job Types: Full-time, Permanent

Salary: £28,000.00-£35,000.00 per year

Additional pay:

  • Bonus scheme
  • Performance bonus

Benefits:

  • Cycle to work scheme
  • Profit sharing

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • A-Level or equivalent (preferred)

Experience:

  • Customer Support & Client Services Occupations: 2 years (required)

Work remotely:

  • No
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Plazo: 30-03-2024

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