Driver Service Manager


Ver: 122

Día de actualización: 07-02-2024

Ubicación: London

Categoría: Tráfico / Irrigación / Puente Transporte / Logística / Almacén Exportar / Importar


Tipo de empleo: Full-time

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Contenido de trabajo

Driver Service Manager

- 2300018D)

You will ’own’ driver training from start to finish, not just with the new drivers but ensuring process compliance in stores and analysing, recommending, and actioning any remedial or post-collision training. This role is managing the whole process rather than them being a small part of that development.

As Driver Service Manager you’ll be responsible for delivering technical and service-based training to our driver colleagues, so we always deliver safely to our customers and provide brilliant service at the doorstep. You’ll be ADI accredited to ensure you are fully skilled to provide technical training, risk assessments and coaching for our Driver teams. A key part of your role will be to balance the safety of our colleagues with operational and legal processes whilst also promoting great industry leading service for our Groceries online and Fast Track Delivery customers. You’ll be field based covering an area of stores.

To be successful in this role you must have held a driving licence for a minimum of three years and have an approved Driving Instructor qualification (ADI) to both assess and coach drivers.

This role is field based covering Bedfordshire, Hertfordshire, Buckingham and Northamptonshire.

More about the role

Coaching and welcoming new driving colleagues to the business:

  • Act as a key point of contact to Welcome new colleagues to the driving role to ensure they are comfortable and informed
  • Deliver risk assessments and coaching to colleagues of varying experience, standards and skill sets to ensure all new drivers are capable
  • Run an on-the-road driving evaluation of all new drivers assessing their driving skill

Championing and coaching great customer experience

  • Plan and deliver service training in a classroom/workshop environment as part of new driver induction, as required
  • Spot ‘poor’ practice and respond to store/customer feedback and invite existing driver colleagues to either a workshop or in a 1-1 environment

Analysis and management of driver’s post-collision:

  • Plan and provide post-collision training to colleagues who have been deemed to be at fault following an incident.
  • Analyse performance data for your cluster of stores to develop and execute action plans to improve the service and safety of our driver population.

Delivering overall operational excellence:

  • Complete store visits to ensure safe and legal delivery compliance
  • Review telematics data, highlight key trends and work with the relevant teams to address areas for improvement

More about you

  • DBS cleared
  • Good Microsoft Office and power Bi knowledge would be desirable
  • Previous experience of Home Delivery operations would be advantageous however it is essential that you have an enthusiasm to learn our online procedures and processes in relation to the delivery operation
  • Excellent communication and coaching skills and experience of meeting facilitation within a training & coaching environment
  • Strong time management and organisational skills to have autonomy
  • Ability to coach and apply knowledge of policies and procedures, exercising sound judgement and decision making, holding challenging conversion when required
  • Ability to work independently and pro-actively, to support the delivery of operational excellence within your cluster, with strong time management skills

In return you’ll get

As a Driver Service Manager, you’ll receive a host of great benefits. As well as a competitive salary, rewarding bonus scheme, you will receive a range of learning and development opportunities, 25 days’ holiday (with the opportunity to buy extra holidays), a save-as-you-earn scheme, pension and staff discounts at Argos, Sainsbury’s and Habitat.

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.


Primary Location


Work Locations

Holborn Store Support Centre - Field Based and Home Sainsbury’s Supermarkets Ltd 33 Holborn London EC1N 2HT


Central Retail Operations


Advertised Salary Competitive
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Plazo: 23-03-2024

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