Facilities Assistant

Birmingham City University

View: 44

Update day: 02-03-2024

Location: Birmingham West Midlands

Category: FMCG Houseware


Salary: £23,088 a year

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Job content

City South Campus

£23,088 per annum


Post Type:
Full Time

Release Date:
23 January 2024

Closing Date:
23.59 hours GMT on Tuesday 13 February 2024

Interview Date:
To be confirmed


The Estates and Facilities department is looking to appoint a Facilities Assistant. The position will be based at the City South Campus in Birmingham City Centre. You will operate under a Facilities Supervisor with a professional, flexible, committed and enthusiastic approach toward providing excellent customer service and facilities management support in line with demonstrating the University’s core values.


To be successful in this role you will have some experience of working in a similar customer focused environment and be able to undertake a wide range of tasks whilst working in a team to achieve deadlines and dealing with challenges that may arise. The Facilities Department at the university pride themselves on providing excellent customer service and therefore effective communication with our customers is key to our success through our robust service delivery.

A knowledge of general buildings and repairs would be desirable for this position to support the undertaking of activities as the first response team to reactive jobs across the campus.

Key responsibilities of the position include activities which focus on:

  • Provide general front-line soft facilities services generated through the Estates and Facilities Helpdesk allocated jobs and work schedule process. This will include general porterage, first-line repairs and fault reporting, room layouts, light replacements, and periodic high-level activities.
  • Ensure that layout of furniture in teaching spaces, exam rooms and events meet the customer requirements including checking equipment, maintenance, resolving and providing support and solutions to issue’s that may arise.
  • Deal with frontline repairs including toilet blockages, water leaks, heating and ventilation issues, lighting failures and assist with building incidents or emergencies.
  • Carry out weekly fire bell tests, checks and record information.
  • Complete monthly building inspection sheets that reflect health, safety, and environmental checks.
  • Report any repairs and maintenance jobs via the Estates and Facilities Helpdesk portal, follow up on progression and provide feedback to the customers in a timely manner.
  • Assist with faculty and student events such as Open Days that take place periodically throughout the year that includes some weekends.
  • Work in partnership and liaise with other key operational staff within Estates and Facilities i.e. Security and Student Union to support customer expectations.


  • Good communication skills with the ability to communicate clearly and concisely through email.
  • Previous experience with Microsoft Office programs such as Outlook.
  • Previous experience working from a Helpdesk generated jobs and from a PDA (Handheld Device) would be desirable.
  • Knowledge of health, safety, environmental best practice, and compliance.
  • A full, clean UK drivers licence is required due to frequent travel between the university sites across Birmingham.

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly-owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly.

Further details:
Job Description
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Deadline: 16-04-2024

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